From Cloud Complexity to Operational Excellence
How an Industry Leader Transformed with Bespin Global’s AWS Managed Services
From Cloud Complexity to Operational Excellence
How an Industry Leader Transformed with Bespin Global’s AWS Managed Services
REGION
United Arab Emirates
COMPANY TYPE
Information Services
INDUSTRY
Construction & Real Estate
CLOUD SOLUTION
We wanted the client to not just run on AWS but to thrive on it. By delivering ongoing reports and insights into the health, performance, and cost of their environment, we enabled the client to focus on their core business, knowing that their cloud infrastructure was being expertly managed every step of the way.
THE CUSTOMER
Founded in 2003, our client is an industry network that was established to seamlessly and digitally connect companies within the construction sector. Similar to social networks, industry networks create powerful connections, enabling businesses to easily and quickly find and share vital information.
Recognizing the project-centric nature of the construction industry, the network’s cornerstone is a project intelligence service focused on the Middle East and North Africa. This service provides access to the region’s largest construction intelligence database, empowering companies with actionable insights.
THE CHALLENGE
As one of the early adopters of public cloud technology, the client faced mounting challenges in managing and optimizing their AWS environments. Over time, maintaining efficient cloud operations became increasingly complex and resource-intensive.
“The challenge for our client wasn’t just about managing an AWS environment but mastering it in a way that supports sustainable growth and innovation. We came in to streamline their operations, optimize their resources, and provide a layer of security and compliance that would enable them to focus on what they do best,” says Alexander Franzhiya, AWS Solutions Lead at Bespin Global.
Our client’s IT team found themselves stretched thin, grappling with a range of critical tasks:
- Keeping up with proactive monitoring and management across dynamic cloud resources.
- Enhancing performance and cost efficiency within growing, scalable workloads.
- Ensuring strict compliance with security and regulatory standards.
- Scaling infrastructure to meet demand while preventing costly resource sprawl.
- Navigating the complexities of cloud-native technologies and the fast-evolving AWS ecosystem.
Realizing the need for specialized support, the client turned to Bespin Global, an e& enterprise company and an experienced AWS managed services provider. Through this partnership, the client sought to harness Bespin’s expertise, tools, and support to drive operational efficiency, optimize costs, and bolster security—allowing their internal teams to focus on strategic business goals.
THE SOLUTION
“We knew from the start that this partnership needed to be seamless and comprehensive, setting the client up with the support and tools to manage their cloud efficiently and securely,” highlights Franzhiya.
Laying the
Groundwork: A Comprehensive Onboarding
The Managed Services onboarding process began with an introductory session to familiarize the client’s stakeholders with Bespin’s Managed Services team. During this session, Bespin’s team outlined the terms and conditions of the contract, covering the scope of services, SLAs, and escalation protocols. The client’s IT team was also introduced to Bespin’s FinOps and ITSM tools, crucial for managing cost optimization and service tracking. “Bringing everyone to the same table and aligning our approach was essential,” says Alexander. “It’s where we built the foundation for a transparent, collaborative relationship.”
After gaining access to the client’s AWS accounts, awareness sessions with the Managed Services team were held to understand the client’s AWS infrastructure and applications in depth. These sessions allowed Bespin to conduct a thorough assessment of their existing AWS landscape, identifying key areas for optimization and security enhancements.
Once fully onboarded, Bespin’s Managed Services team implemented several key steps to complete the handover process. They integrated AWS billing with OpsNow, Bespin’s FinOps tool, enabling real-time cost management and visibility into AWS expenses. Additionally, third-party monitoring across all the client’s workloads were deployed, linking alerts with Jira, the ITSM ticketing tool, to streamline issue resolution. Cloud security measures were also implemented in line with best practices, ensuring comprehensive protection of cloud resources. “Security and efficiency were top priorities,” explains Alexander. “We wanted our client to feel confident that their environment was safe, manageable, and transparent.”
Strengthening Security and Compliance
Bespin’s team also reviewed and adjusted the client’s access permissions, recommending a least privilege access model coupled with multi-factor authentication for enhanced security. Backup policies were updated to align with business needs and compliance standards, giving the client peace of mind about data resilience and availability.
With onboarding complete, Bespin began delivering the full range of AWS Managed Services for the client. This included assisting with setup and management of AWS workloads, proactive monitoring to ensure smooth operations, cost optimization, and security measures to keep their environment compliant and secure. “Our Managed Services extended to regular backup and recovery strategy updates, system maintenance, and performance optimization, all while enforcing governance policies to maintain a clear audit trail” adds Alexander.
“We wanted the client to not just run on AWS but to thrive on it,” shares Alexander. “By delivering ongoing reports and insights into the health, performance, and cost of their environment, we enabled the client to focus on their core business, knowing that their cloud infrastructure was being expertly managed every step of the way.”
RESULTS & BENEFITS
“Seeing the transformation firsthand was incredibly rewarding,” shares Alexander. “Our partnership with the client enabled them to take control of their cloud environment in ways that directly impacted their bottom line and set them up for sustainable growth.”
With Bespin’s support, the client achieved a significant transformation in its AWS operations. Through optimized resource allocation and streamlined process automation, they realized substantial reductions in operational costs. Robust security measures were also implemented, effectively reducing compliance risks and strengthening trust with stakeholders. This enhanced environment allowed the client to accelerate time-to-market for new services, leveraging AWS capabilities to deploy and innovate faster. In short, the partnership brought the customer newfound agility, scalability, and a solid foundation for future growth in the cloud.
As part of the managed services, Bespin provides the client with detailed, regular reports to ensure transparency and continuous improvement. These include MS Operations and Business Review Reports, which cover essential metrics and highlight actions taken to enhance agility, scalability, performance, and cost efficiency. Additionally, Well-Architected Reviews (WAR) assess the alignment of the client’s workloads with AWS best practices, identifying risks and opportunities for enhancement. “These insights give the client a roadmap to continually elevate their cloud performance,” says Alexander. “It’s all about empowering them to grow confidently, knowing they have a strong foundation in place.
About Bespin Global, an e& enterprise company:
Bespin Global established a joint venture with & enterprise, making it the largest public cloud managed and professional service provider in the Middle East. We serve as your strategic ally in the digital landscape, adeptly navigating complexities and unlocking opportunities with precision and foresight.
Our services encompass cloud migration, integration, and management, empowering businesses to scale efficiently and adapt dynamically in an ever-evolving market.
Bespin delivers the tools, expertise, and support needed to ensure a sustained future.
Bespin is committed to elevating the clients’ technological capabilities, emphasizing continuous improvement and proactive engagement. Our holistic, customer-centric approach ensures that every solution not only meets but exceeds expectations.
Bespin forges lasting partnerships and creates enduring value. It is the go-to partner for expert cloud integration and strategic guidance.
Address: The Offices 4, #138-139, One Central, Dubai World Trade Center (DWTC)
Telephone: 800 BESPIN (237746)
P.O. Box: 340729
